Expert Chiropractic Care
in Buffalo, NY

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Walden Bailey Chiropractic is required by law to maintain the privacy of your Protected Health Information (PHI) and to provide you with this Notice. We are required to abide by the terms of this Notice currently in effect.

How We May Use and Disclose Your Health Information

• Treatment: We may use your PHI to provide, coordinate, or manage your chiropractic care, including sharing information with other healthcare providers involved in your treatment.
• Payment: We may use and disclose your PHI to obtain payment for services, including submitting claims to your health insurance, Medicare, Medicaid, or Workers' Compensation.
• Healthcare Operations: We may use your PHI for quality assessment, administrative functions, training, and other operational activities.
• Appointment Reminders & Notifications: We may contact you by phone, email, or SMS (via Twilio) to remind you of scheduled appointments or inform you of treatment options. You may opt out of SMS notifications at any time by replying STOP.
• Transportation Coordination: We may use your contact information to coordinate complimentary transportation services to and from your appointments.
• As Required by Law: We will disclose your PHI when required to do so by federal, state, or local law.
• Public Health Activities: We may disclose PHI to public health authorities for activities such as preventing or controlling disease.
• Emergencies: We may use or disclose your PHI in an emergency treatment situation.

Electronic Communications (SMS & Email)

With your consent, we may send appointment reminders, care updates, and follow-up messages via SMS text message or email using Twilio's secure communications platform. Standard messaging rates may apply. You may opt out at any time by replying STOP to any SMS or contacting our office. Email communications are encrypted in transit and we do not include sensitive health details in electronic messages without your authorization.

Uses Requiring Your Authorization

Other uses and disclosures not described here require your written authorization, which you may revoke at any time. This includes psychotherapy notes, marketing communications, and sale of PHI.

Your Rights Regarding Your Health Information

• Right to Inspect and Copy: You may request a copy of your PHI used to make decisions about your care.
• Right to Amend: You may request amendment of incomplete or incorrect PHI.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures made in the last six years.
• Right to Request Restrictions: You may request limits on how we use or disclose your PHI.
• Right to Confidential Communications: You may request communication by a specific method or location.
• Right to Opt Out of Electronic Messaging: You may opt out of SMS or email communications at any time without affecting your care.
• Right to Be Notified of a Breach: You will be notified of any breach of your unsecured PHI.
• Right to a Paper Copy: You may request a paper copy of this Notice at any time.

Complaints

If you believe your privacy rights have been violated, contact us at 1086 Walden Ave Suite 1, Buffalo, NY 14211 or call (716) 893-9200. You may also file a complaint with the U.S. Department of Health and Human Services at www.hhs.gov/ocr/privacy/hipaa/complaints. You will not be penalized for filing a complaint.